At Betalice Casino, we take your privacy seriously. This Betalice Casino privacy policy explains in clear, plain language how we collect, use, store, share and protect your personal data when you visit betalicescasino.com or use any of our services. We are committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are browsing our game catalogue, registering an account, making a deposit, or contacting our support team, we want you to feel completely confident that your personal information is handled with the highest standards of data security and confidentiality. Please read this document carefully — it is a binding part of our Terms and Conditions.
1. Who We Are — Data Controller
Betalice Casino is operated by a company incorporated and registered in Curaçao, licensed under the laws of the Government of Curaçao. As the operator of betalicescasino.com, we act as the data controller responsible for the data processing activities described in this policy. If you have any questions regarding our data protection practices or wish to exercise your privacy rights, you may contact our dedicated Data Protection Officer (DPO) at:
- Email: [email protected]
- General support: [email protected]
We will respond to all data-related enquiries within 30 days of receipt.
2. Personal Data We Collect
Betalice Casino collects a variety of personal data categories in order to operate our platform safely, legally, and effectively. Below is a comprehensive overview of the user data we may hold about you.
2.1 Identification Data
- Full legal name
- Date of birth
- Government-issued ID number (passport, driver's licence)
- Nationality and country of residence
2.2 Contact Data
- Email address
- Residential address (street, suburb, state, postcode)
- Phone number
2.3 Financial Data
- Payment method details (card number last four digits, e-wallet identifiers, crypto wallet addresses)
- Deposit and withdrawal history
- Transaction amounts, dates, and currency
- Bank account details where applicable
2.4 Gaming Activity Data
- Games played, bet amounts, win/loss records
- Session durations and frequency of play
- Bonus usage and wagering progress
- Responsible gambling tool selections (limits, cooling-off periods, self-exclusion)
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser version
- Cookies and similar tracking technologies (see Section 6)
- Login timestamps and session identifiers
2.6 Communication Data
- Live chat transcripts and email correspondence with our support team
- Promotional preferences and marketing consent records
- Survey responses and feedback submissions
2.7 Sensitive Data
In limited circumstances — for example, when processing a responsible gambling self-exclusion — we may collect sensitive information, including health-related data. We handle such data with additional care and only with your explicit consent or where required by law.
2.8 Data Received from Third Parties
We may receive personal information about you from payment processors, identity verification partners, fraud-prevention services, and affiliate marketing networks. All third-party data is handled in accordance with this Betalice Casino privacy policy.
3. How We Collect Your Data
The data collection methods used by Betalice Casino include:
- Direct provision: when you register an account, complete our KYC verification process, deposit funds, or contact our support team.
- Automated collection: through cookies, web beacons, pixel tags, and server logs that capture technical and behavioural data as you navigate our website.
- Third-party sources: from payment providers, identity verification bureaus, and publicly available sources used to verify the accuracy of the personal data you supply.
4. Purposes of Data Processing
We process your personal data only for legitimate, specified purposes. The table below summarises each processing purpose and its corresponding legal basis under the Australian Privacy Act 1988 and the GDPR.
| Processing Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identification, contact | Contractual necessity |
| Service provision (games, payments, support) | Financial, gaming activity, communication | Contractual necessity |
| KYC/AML compliance and legal obligations | Identification, financial, technical | Legal obligation |
| Fraud prevention and data security | Technical, financial, identification | Legitimate interests |
| Responsible gambling support | Gaming activity, sensitive | Legal obligation / consent |
| Marketing and promotional communications | Contact, communication | Consent |
| Platform improvement and analytics | Technical, gaming activity | Legitimate interests |
| Dispute resolution and audit trails | All categories | Legal obligation / legitimate interests |
5. Your Privacy Rights
As an Australian resident, you enjoy robust privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you benefit from additional entitlements. Betalice Casino respects and upholds all of the following rights:
5.1 Right of Access
You may request a copy of all personal data we hold about you at any time. We will provide this information free of charge within 30 days of a valid request submitted to [email protected].
5.2 Right to Correction
If your personal information is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update many details directly in your account settings, or contact our support team for assistance.
5.3 Right to Erasure (Right to Be Forgotten)
You may ask us to delete your user data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the processing was unlawful. Please note that we may be required by law to retain certain records — for example, transaction data for AML compliance purposes — for a minimum period.
5.4 Right to Restriction of Processing
You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or have objected to processing while we verify our legitimate grounds.
5.5 Right to Data Portability
Where processing is based on consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
5.6 Right to Object
You have the right to object to data processing carried out on the basis of our legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes.
5.7 Right to Withdraw Consent
Where processing is based on your consent — for example, for marketing emails or the collection of sensitive data — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
To exercise any of the above privacy rights, please contact our DPO at [email protected]. We may need to verify your identity before fulfilling your request.
6. Cookie Policy
The Betalice Casino cookie policy governs our use of cookies and similar tracking technologies across our website. Cookies are small text files placed on your device that help us deliver a better, safer, and more personalised experience. We use four categories of cookies:
6.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as user authentication, session management, and security protections. You cannot opt out of essential cookies without disabling core site functionality.
6.2 Analytical Cookies
We use analytical cookies (including Google Analytics) to understand how visitors interact with our platform — which pages are most popular, how long sessions last, and where users encounter difficulties. This data helps us improve our services. All analytical data is aggregated and anonymised where possible.
6.3 Functional Cookies
Functional cookies remember your preferences — such as language, currency display, and responsible gambling tool settings — so that you enjoy a consistent experience each time you visit Betalice Casino.
6.4 Marketing Cookies
With your consent, we and our advertising partners may place marketing cookies to deliver relevant promotional content and measure the effectiveness of our campaigns. You can manage your cookie preferences through the Cookie Policy banner displayed on your first visit or via your browser settings at any time.
| Cookie Category | Purpose | Consent Required? | Retention |
|---|---|---|---|
| Essential | Site security, authentication | No | Session / up to 1 year |
| Analytical | Traffic and performance analysis | Yes | Up to 2 years |
| Functional | User preferences and settings | Yes | Up to 1 year |
| Marketing | Targeted advertising | Yes | Up to 2 years |
7. Sharing Your Data with Third Parties
Betalice Casino does not sell your personal data to third parties. We may, however, share your user data with trusted partners in the following circumstances:
7.1 Payment Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial and identification data with the relevant payment processors. All payment partners are bound by strict data protection and confidentiality agreements.
7.2 Identity Verification and KYC/AML Partners
Before processing your first withdrawal, Betalice Casino conducts mandatory KYC (Know Your Customer) verification. We engage specialist third-party identity verification services to authenticate government-issued documents and confirm your identity. These partners are only permitted to use your data for verification purposes.
7.3 Regulatory Authorities
We are required by law to share certain data with regulatory bodies, including the Curaçao Gaming Authority, tax authorities, and law enforcement agencies when presented with a lawful request. We will always assess such requests critically and share only the minimum data legally required.
7.4 Technology and Service Providers
We work with a range of technology vendors — including cloud hosting providers, game studios (such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming), customer support platforms, and analytics tools — who may process personal data on our behalf as data processors. All such arrangements are governed by Data Processing Agreements that impose equivalent data protection obligations.
7.5 Affiliate and Marketing Partners
If you arrived at Betalice Casino via an affiliate link, we may share limited data (such as registration confirmation) with the relevant affiliate network solely for the purpose of tracking referral commissions. No sensitive financial or gaming data is shared for this purpose.
8. International Data Transfers
As a globally operated online casino, Betalice Casino may transfer your personal data to countries outside Australia, including Curaçao, European Economic Area member states, and other jurisdictions where our technology partners operate. Whenever we transfer data internationally, we implement appropriate safeguards — such as Standard Contractual Clauses, adequacy decisions, or equivalent contractual protections — to ensure that your personal information continues to receive a standard of protection consistent with the Australian Privacy Principles and, where applicable, the GDPR.
9. Data Security
Betalice Casino data protection measures are among the strongest in the industry. We employ a multi-layered security architecture to safeguard your personal data against unauthorised access, disclosure, alteration, and destruction. Our information security controls include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Advanced firewall systems and intrusion detection monitoring
- End-to-end encryption of sensitive financial records in data storage
- Role-based access controls ensuring that staff can only access data necessary for their job function
- Regular data security audits and penetration testing by independent cybersecurity experts
- RNG (Random Number Generator) certification by accredited independent laboratories to ensure game integrity
- Incident response procedures to detect, contain, and notify stakeholders of any potential data breach within required timeframes
Despite these robust measures, no method of electronic transmission or data storage is 100% secure. We encourage you to use a strong, unique password for your account and to enable two-factor authentication where available.
10. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes described in this privacy policy or as required by applicable law. The table below summarises our standard retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| Financial transaction records | 7 years from transaction date | AML/tax legal obligations |
| KYC documents | 5 years post account closure | Regulatory requirement |
| Communication and support records | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing consent records | Until consent is withdrawn + 3 years | Evidence of consent |
| Analytical cookie data | Up to 2 years | Platform improvement |
When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you.
11. Responsible Gambling and Data
Betalice Casino is committed to responsible gambling and processes relevant data to support player protection. Our responsible gambling tools — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent) — require us to retain records of your preferences and restrictions. This data processing is carried out on the basis of our legal obligations under gambling regulations and, in some cases, your explicit consent. We share responsible gambling data only where legally required — for example, with multi-operator self-exclusion registers.
12. Children's Privacy
Betalice Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can promptly delete that data from our systems.
13. Links to Third-Party Websites
Our website may contain links to third-party websites, including payment providers and game studios. This Betalice Casino privacy policy applies solely to our own platform. We are not responsible for the privacy practices of any external websites and encourage you to review their individual privacy policies before sharing any personal data.
14. Supervisory Authority — OAIC
If you are an Australian resident and you believe that Betalice Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we may attempt to resolve your concern directly before you escalate to the OAIC.
15. Changes to This Privacy Policy
We may update this Betalice Casino privacy policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will notify you via email or a prominent notice on our website at least 14 days before the changes take effect. We recommend reviewing this page periodically to stay informed about how we protect your personal information. Your continued use of Betalice Casino after the effective date of any updated policy constitutes your acceptance of those changes.
This document was last reviewed and updated in August 2025. For the most current version of our data protection policy, please visit betalicescasino.com/privacy-policy/.
Frequently Asked Questions — Betalice Casino Privacy Policy
What personal data does Betalice Casino collect?
Betalice Casino collects personal data across several categories: identification data (name, date of birth, ID documents), contact data (email, address, phone), financial data (payment method details, transaction history), gaming activity data (bets, session durations, responsible gambling settings), technical data (IP address, device information, cookies), and communication data (support correspondence, marketing preferences). Full details are provided in Section 2 of this privacy policy.
How does Betalice Casino use cookies?
The Betalice Casino cookie policy covers four types of cookies: essential (required for site operation), analytical (to measure traffic and improve the platform), functional (to remember your preferences), and marketing (to personalise promotional content with your consent). You can manage your cookie choices via the consent banner or your browser settings. See Section 6 for full details.
Is my financial data secure at Betalice Casino?
Yes. Betalice Casino data security measures include 256-bit SSL/TLS encryption, advanced firewalls, end-to-end encryption of data storage, and regular independent security audits. Your financial personal data is shared only with licensed payment processors under strict confidentiality agreements, and our staff access is restricted on a need-to-know basis. Information security is a top priority at Betalice Casino.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, erasure, restriction, portability, objection, or withdrawal of consent — simply email our Data Protection Officer at [email protected]. We will verify your identity and respond within 30 days. Australian residents may also contact the OAIC if they believe their rights under the Privacy Act have been violated.
Does Betalice Casino sell my personal data?
No. Betalice Casino does not sell, rent, or trade your personal information to any third party. We share your user data only with trusted partners — payment processors, identity verification services, technology providers, and regulatory authorities — strictly as needed to deliver our services and comply with the law. All sharing arrangements are governed by data protection agreements.
How long does Betalice Casino keep my data?
Betalice Casino data storage periods vary by data category. Account data is retained for the life of your account plus five years after closure. Financial transaction records are kept for seven years to satisfy AML and tax obligations. KYC documents are retained for five years post closure. When the applicable period expires, data is securely deleted or anonymised. See Section 10 for the full retention schedule.
What should I do if I have a privacy complaint?
If you have a concern about the way Betalice Casino has handled your personal data, please contact us first at [email protected]. We aim to resolve all complaints promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
We at Betalice Casino are dedicated to being transparent about our data collection, data processing, and data protection practices. Your trust is the foundation of everything we do, and we will continue to invest in the highest standards of privacy, confidentiality, and information security to protect your personal information at every step of your gaming journey with us.